ABCs of Supervising

ABCs of Supervising

Ever found yourself promoted to supervisor and thinking "What now?" You're not alone. One day you're part of the team, the next day you're supposed to manage them - and nobody gave you a manual. Maybe you're dealing with that one employee who pushes every boundary, or you're struggling to give feedback without sounding like the office villain. Perhaps you're caught between upper management's demands and your team's reality, feeling like you can't win either way.

Here's the thing about supervising - it's not about being the boss, it's about being the bridge. This course cuts through all the management theory nonsense and gets straight to what actually works when you're dealing with real people in real situations. We'll talk about those awkward conversations you've been avoiding, how to set boundaries without becoming the bad guy, and what to do when someone on your team just isn't cutting it.

You'll learn how to handle the employee who constantly shows up late, how to delegate without micromanaging (yes, it's possible), and how to give feedback that actually changes behavior instead of creating resentment. We cover the stuff they don't teach you in management books - like what to say when someone comes to you crying, how to deal with workplace gossip, and how to maintain friendships when you're now the supervisor.

What You'll Learn:

How to have those difficult conversations without losing sleep the night before. We'll practice scripts and approaches that feel natural, not corporate-speak. You'll know exactly what to say when performance issues arise and how to document everything properly.

The art of delegation that doesn't involve you checking their work every five minutes. You'll discover how to set clear expectations, create accountability without breathing down necks, and when to step in versus when to let people figure it out.

Building respect without being feared. There's a difference between being liked and being respected, and you can actually achieve both. We'll explore how to maintain authority while staying approachable.

Managing up as much as managing down. Your success depends on how well you communicate with your own boss, translate their vision to your team, and protect your people from unnecessary chaos from above.

Practical problem-solving for common supervision challenges. From attendance issues to personality conflicts, you'll have a toolkit of strategies that actually work in the real world.

The Bottom Line:

Supervising doesn't have to be the source of constant stress it often becomes. With the right approach, you can build a team that performs well, enjoys working together, and sees you as a leader worth following. This isn't about becoming a different person - it's about developing the skills to be the kind of supervisor you would have wanted when you were in their shoes. By the end of this training, you'll handle leadership situations with confidence and clarity, knowing you have the tools to tackle whatever workplace challenge comes your way.

Location: Brisbane